Shipping policy
Last updated: July 30, 2026
This page explains exactly how we ship, how long it takes, and what happens when something goes wrong. If you have a question that is not answered here, email hello@bestkeptco.com. A real person answers within one business day, Monday to Friday.
The short version
- Processing time: 1 to 2 business days
- Delivery time: 8 to 15 business days after your order ships
- Total time from checkout to your door: 9 to 17 business days
- Tracking: emailed to you as soon as your order ships
- Duties and import fees: already paid by us, you owe nothing on delivery
- Where we ship: United States only
Business days are Monday through Friday, excluding US federal holidays. These estimates are shown on every product page and again at checkout, before you pay.
Where we ship
We ship to the United States only: all 50 states plus Washington, D.C. We do not ship to other countries at this time. If you place an order with an address outside the United States, we will cancel it and refund you in full.
We deliver to home addresses and business addresses. We cannot deliver to APO, FPO, or DPO military addresses. Deliveries to Alaska and Hawaii can take a few extra business days.
Order processing
Orders are prepared and handed over to the carrier within 1 to 2 business days. Orders placed on a weekend or on a US federal holiday start processing on the next business day.
You receive two emails: an order confirmation right after checkout, and a shipping confirmation with your tracking number once your package is on its way.
If we cannot ship your order within 2 business days, we will email you with a new shipping date. You can accept the new date or cancel for a full refund, no questions asked. If we cannot give you a firm new date, or if the new date is more than 30 days after you ordered, we cancel the order and refund you automatically unless you tell us you would rather wait.
Delivery time
Delivery takes 8 to 15 business days after your order ships.
We quote the full range on purpose. Most orders arrive somewhere in the middle of it, and we would rather set an honest expectation than promise you two day delivery we cannot keep. Delivery estimates are estimates, not guaranteed dates.
Shipping rates
Shipping is free on orders of $50 or more. On orders under $50, a flat shipping rate applies and is shown at checkout before you pay.
Whatever you see at checkout is the final amount. There are no handling fees, no service fees, no processing fees, and no charges added after your purchase. All prices are in US dollars.
Duties and import fees are already paid
Your order ships on a delivered duty paid basis. That means we pay all customs duties and import fees upfront, before your package moves.
You will never be asked to pay duties, customs charges, or a carrier brokerage fee to receive your Best Kept order. The amount you pay at checkout is the total amount you pay, full stop.
If anyone ever contacts you asking for a payment to release a Best Kept package, do not pay it. Forward the message to hello@bestkeptco.com and we will deal with it.
Where your order ships from
Best Kept is operated by Qwiik Lab EOOD, a company registered in Bulgaria. Our products are made and shipped by our manufacturing partners overseas, including partners in China. We do not have a warehouse in the United States.
We would rather tell you that up front than pretend otherwise. It is the reason delivery takes 8 to 15 business days instead of two days, and it is also the reason our prices are what they are.
Tracking your order
As soon as your order ships, we email you a tracking number. You can follow your package from our Track Your Order page or directly with the carrier.
Two things are worth knowing so you do not worry for nothing:
It can take 3 to 5 business days after shipping for the first scan to appear. Until then, the tracking page may say very little.
On an international route, tracking can sit still for several days between scans, especially while a package is in transit or clearing customs. Quiet tracking does not mean a lost package.
Orders that arrive in more than one package
If you order several items, they may be packed and shipped separately, which means they can arrive on different days, sometimes several days apart. Each package has its own tracking number.
If part of your order arrives and the rest has not shown up within 5 business days, email us with your order number and we will find out where it is.
If your tracking stops updating
If your tracking has not moved in 7 business days, email hello@bestkeptco.com with your order number. We open a trace with the carrier and come back to you with a real answer. If the package cannot be located, we apply the lost package rule below.
Late or lost packages
We consider a package lost if it has not been delivered 20 business days after it shipped and tracking shows no delivery.
When that happens, you choose: a full refund to your original payment method, or a free replacement sent at our cost. You do not need to return anything and you do not need to prove anything beyond giving us your order number.
Please contact us within 45 days of your shipping date so that we can still open a trace with the carrier.
Marked as delivered but not received
Carriers sometimes scan a package as delivered a day or two before it actually lands, or leave it somewhere unexpected. Before you write to us, please check:
around your door, porch, mailbox, garage, and any parcel locker or lobby with everyone in your household or office with your immediate neighbors your carrier's own tracking page for a delivery note or photo
If the package still has not turned up 3 business days after the delivered scan, email us. We will refund you or send a replacement, your choice. No return needed.
Wrong or incomplete address
Please check your shipping address carefully at checkout, including the apartment or unit number. This is the single most common cause of a failed delivery.
If you spot a mistake, email hello@bestkeptco.com as soon as you spot the mistake, ideally within a few hours since orders ship in 1 to 2 business days. If your order has not been handed over for fulfillment yet, we will fix it.
Once a package has shipped, the address cannot be changed. Packages sent to an incorrect or incomplete address are usually not returned to us, since they cannot travel back overseas. If that happens, we will still look after you: we will offer you a replacement or a refund. If the address error is ours, the replacement is free.
Canceling an order
You can cancel any order for a full refund as long as it has not shipped yet. Email hello@bestkeptco.com with your order number and we will take care of it.
Once your order has shipped, it can no longer be canceled, but our 30 day satisfaction guarantee takes over. See our Refund Policy for how that works.
What can slow a shipment down
Severe weather, carrier backlogs, customs inspections, and peak periods such as Black Friday, Christmas, and Lunar New Year can add a few business days to the estimates above. Lunar New Year in particular slows production and shipping across Asia for one to two weeks each year.
When we know a delay is coming, we say so on the site and in our emails before you order, not after.
Questions
Email: hello@bestkeptco.com Response time: within one business day, Monday to Friday. Emails sent over the weekend are answered on the next business day.
Company information
Best Kept is a trading name of Qwiik Lab EOOD, a company registered in Bulgaria
Company ID (EIK): 208079980 VAT number: BG208079980 Registered address: zh.k. Chayka, bl. 205, ap. 4, Primorski district, Varna 9005, Bulgaria Customer service: hello@bestkeptco.com Website: https://bestkeptco.com
