Refund policy
OUR 30 DAY PROMISE
You have 30 days from the day your order is delivered to tell us that something is not right. If it is not, we refund you or send a replacement, your choice. In almost every case you keep the item and you ship nothing back.
We would rather lose the price of a product than leave you with something you do not love. That is the whole policy. Everything below is just the detail.
THE SHORT VERSION
- 30 days from delivery to make a request.
- No return shipping, ever. You will never be asked to mail a package back or to pay for one.
- One email to hello@bestkeptco.com with your order number is enough. A photo helps when the issue is something we can see.
- We reply within one business day, Monday through Friday.
- Refunds go back to your original payment method. No store credit and no gift cards, unless you ask for one.
- No restocking fees, no handling fees, no fine print built to trap you.
WHY WE DO NOT ASK YOU TO SEND ANYTHING BACK
Best Kept products ship from our supply partners overseas. Sending a small item back across the world costs more than the item itself, takes weeks, and would leave you waiting for your money the whole time. It makes no sense for you and no sense for us. So we do not do it.
When we approve a refund or a replacement, the item you already have is yours. Keep it, pass it to a friend, or dispose of it.
HOW TO MAKE A REQUEST
Email hello@bestkeptco.com within 30 days of delivery and include:
- 1. Your order number, which starts with # and is in your confirmation email.
- 2. The name or email address used on the order.
- 3. One or two sentences about what happened.
- 4. A photo or a short video, if the issue is something we can see: damage, a defect, the wrong item, a shade that does not match.
If your request is simply that the product is not right for you, no photo is needed. Tell us and we take care of it.
WHAT HAPPENS NEXT
- We reply within one business day, Monday through Friday.
- We make a decision within 2 business days of receiving what we need.
- Approved refunds are issued within 2 business days of that decision.
- Your bank posts the money back to your original payment method within 5 to 10 business days after we issue it. That last step is on your bank's side, not ours.
- Replacements ship within 1 to 2 business days and arrive in 8 to 15 business days, like any other Best Kept order.
SITUATIONS WE COVER
The product is not right for you
Wrong feel, wrong result, you changed your mind, or you simply do not like it. Email us within 30 days of delivery and we refund you. You keep the item.
The size does not fit
If we sent a size other than the one you ordered, we ship the correct size for free and you keep the first one. If the size you picked does not work on you, tell us: we send a different size once at no extra cost, or we refund you, whichever you prefer. Nothing comes back to us either way. Size guidance is on every product page, and if you are between sizes you can email us before ordering and we will help you choose.
The shade does not match
Shades read differently in daylight than on a screen. If yours is off, we send the closest match at no extra cost, or we refund you.
The item arrived damaged, defective, or not working
Send a photo or a short video showing the problem. We replace it or refund you in full, including any shipping you paid. If a product fails during normal use shortly after you receive it and the 30 days have just passed, write to us anyway. We read every message and we are not looking for a reason to say no.
You received the wrong item, or something is missing from your order
That one is on us. Send a photo of what you received and we ship the correct item at no cost. You keep whatever arrived by mistake.
Your package never arrived
Delivery to the United States takes 8 to 15 business days after your order ships. If your tracking has not updated for 7 business days, or if the full delivery window has passed and there is still nothing, email us. We open a case with the carrier and, whatever the carrier concludes, you get a free replacement or a full refund. You choose which one.
Your tracking says delivered but the package is not there
This happens more often than it should. First, please check with the people you live with, your building manager, and anywhere a carrier might leave a parcel out of sight. Carriers also sometimes scan a parcel as delivered up to 48 hours before it actually lands. If it still has not turned up 3 business days after the delivered scan, email us and we replace the order once at no cost, or refund it.
Your shipping address was wrong or incomplete
Tell us as soon as you notice. If the order has not shipped yet, we correct it for free. If it has already shipped, email us anyway and we will look at your case and offer you a replacement or a refund. We are not going to hide behind a typo.
You want to cancel
If your order has not shipped, we cancel it and refund you in full, with no fee. Orders usually ship within 1 to 2 business days, so email us quickly. And if we cannot ship your order within 2 business days, we email you with a new shipping date: you can accept it or cancel for a full refund. If we cannot give you a firm date, we cancel and refund automatically, without you having to ask.
INTIMATE AND PERSONAL CARE ITEMS
Part of what we sell is personal by nature: bras, adhesive covers, and a facial trimmer. For health and hygiene reasons, these items cannot be resold once their packaging has been opened. That is one more reason we never ask for them back, and it takes nothing away from your 30 day promise. They are covered exactly like everything else we sell.
Two practical consequences:
- Exchanges are handled by sending you a new item, never by swapping the one you already have.
- Claims on these items are reviewed from your description and your photos, not from a physical inspection. We take you at your word.
The Precision Trimmer is a grooming tool for cosmetic use. Please follow the safety and care instructions included in the box. It is not a medical device and it is not intended to diagnose, treat, cure, or prevent any condition.
WHAT WE REFUND
- The full price you actually paid for the item, including any automatic discount that applied to your order.
- The shipping you paid, whenever the problem is on our side: a damaged item, a defective item, the wrong item, or a package that never arrived.
- If you ordered a set or a multiple item discount and we refund only part of it, we refund the discounted price you actually paid for that item.
Nothing is ever deducted from your refund. No restocking fee, no handling fee, no processing fee.
One note on customs: duties and import fees on your order are prepaid by us. You are never asked to pay anything on delivery, so there is nothing for you to claim back.
WHAT WE DO NOT REFUND
We would rather be clear now than argue later. These are the only cases where the answer is no:
- Requests made more than 30 days after delivery, when the product simply was not for you.
- Damage caused by misuse, by dropping a device, by using a product against its instructions, or by ordinary wear after weeks of use.
- Items bought anywhere other than bestkeptco.com. We can only refund what we sold you. If you bought a copy of one of our products elsewhere, we will gladly help you tell the difference, but we cannot refund it.
- Repeated claims from the same customer that show a clear pattern of abuse. In that case we may decline the request and stop accepting future orders. This is rare, and it is not aimed at anyone with a genuine problem.
HOW YOUR MONEY COMES BACK
Refunds always go back to the original payment method used at checkout. We cannot send a refund to a different card or a different account. That rule protects you as much as it protects us.
If the card you used has expired or been closed, your bank normally routes the refund to your new card or to your account. If it does not, contact your bank: they can trace it with the refund reference we will give you.
We will never ask you to pay a fee, to share your full card number, or to send money in order to receive a refund. Anyone asking you for that is not us.
BEFORE YOU CONTACT YOUR BANK
If something goes wrong, we would much rather hear it from you than from your bank. A payment dispute can take your bank up to 90 days to settle, and while it is open our hands are tied and we cannot refund you directly.
One email to hello@bestkeptco.com gets you an answer within one business day, Monday through Friday. In most cases your money is on its way the same week.
On your statement, our charge appears as BESTKEPT. If you see a charge you do not recognize, that is us, and we are happy to send you a copy of the order.
YOUR RIGHTS
This policy is in addition to the rights you already hold under the consumer laws that apply where you live, including the laws of your state. Nothing written here limits or replaces them.
We currently ship to the United States only. If we accept an order from a customer located in the European Economic Area, that customer also holds the statutory 14 day right of withdrawal and the legal guarantee of conformity provided by EU law, on top of the 30 day promise described above.
We may update this policy. The version published on this page at the time you place your order is the one that applies to your order.
WHO YOU ARE DEALING WITH
Best Kept is a trading name of Qwiik Lab EOOD, a company registered in Bulgaria.
Company ID (EIK): 208079980 VAT number: BG208079980 Registered address: zh.k. Chayka, bl. 205, ap. 4, Primorski district, Varna 9005, Bulgaria Customer service: hello@bestkeptco.com We reply within one business day, Monday through Friday.
Last updated: July 30, 2026.
